I know, not everyone is Bill Gates. Very few people on the planet can gain 100,000 followers on Twitter eight hours after launching their Twitter profile.
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But perhaps we should start thinking like Bill.
Using his newly formed Twitter community, Gates recently launched his newest endeavor, The Gates Notes, where he will personally document his thoughts, travels and work with his nonprofit organization, The Bill and Melinda Gates Foundation.
It’s not uncommon for CEOs and executive directors of NGOs to share updates and information with supporters through blogging and/or e-newsletter columns. But Gates’s new Web site takes it a step further and other nonprofit leaders should take note.
This interactive Web site gives visitors an inside look at global issues from Gates’s personal perspective. Even his first post on Gates Notes feels like a diary entry:
It often feels like I’m back in school, as I spend a lot of my time learning about issues I’m passionate about. I’m fortunate because the people I’m working with and learning from are true experts in their fields. I take a lot of notes, , and often share them and my own thoughts on the subject with others through email, so I can learn from them and expand the conversation.
I thought it would be interesting to share these conversations more widely with a Website, in the hope of getting more people thinking and learning about the issues I think are interesting and important.
With the thousands of charitable and advocacy organizations competing for the public’s attention, Gates Notes shows how a personal touch can set an organization apart and build a larger community. Whether through blogs, e-newsletters, social networking profiles or more traditional communication channels, readers will appreciate and respond to candor, honesty and passion for a cause when shared through a real human voice. Think of it as persuasive storytelling 2.0, using technology to share personal testimonies and insights.
Are there limits? Absolutely. Often, organizational leaders do not have the time and/or expertise to communicate via social media and rely on their communication staff to do it on their behalf. This can pose quite an ethical dilemma. In such a personal medium, can people share messages through social media pretending to be (or on behalf of) someone else? Are we misleading readers? As a profession, we are still trying to figure it out. PR pro Todd Defren’s blog PR-Squared is exploring those very ethical issues.
The bottom line is that whenever possible, leaders should write their own posts for authenticity and transparency. If this is not an option for an organization, then leaders and communicators should consider creating social media presences under their organization’s name or profile, instead of tying it to a specific individual. Then, anyone affiliated with the organization can communicate on their behalf, eliminating ethical challenges.
Honesty and transparency when communicating online are the best policy. And if we take a tip from Bill, the personal touch can be a winning strategy.
