We’ve seen incredible advances in the communications profession over the past two decades, but are we sharing enough about what we’ve done wrong? When we see a story about a PR failure, do we applaud the risk-taker, or are we simply grateful that we were spared the same [...]
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March 26th, 2010 | Tags: audience research, best practices, communications, creativity, ethics, failure, innovation, lessons learned, marketing, mistakes, PR, public relations, Social Marketing | Categories: Strategic Planning
One comment | Share: Even for those who don’t own a Toyota vehicle, car drivers (and passengers) have been fascinated by Prius’ brake failure problems and resulting recall and federal investigation. Product recalls pose enormous PR and reputation management challenges for communicators. History gives us great examples of crisis communication successes, such as Tylenol recall in 1982, as well [...] March 22nd, 2010 | Tags: audience outreach, brand management, communication, crisis communications, crisis management, Facebook, PR, public relations, recall, reputation management, research, social media, Social Media Insider, Toyota, Toyota Conversations, transparency, TweetMeme, Twitter, YouTube | Categories: Online Marketing, Social Marketing, Strategic Planning
2 comments | Share: More than ever, the world is turning to social media in times of crisis to share and find information. The devastating earthquake in Chile and subsequent tsunami warnings are perfect examples of social media’s power during a disaster. The world turned to Twitter and Facebook for real-time information about the earthquake and tsunami warnings that [...] March 18th, 2010 | Tags: Chile, crisis communication, disaster communication, earthquake, Facebook, Fast Company, Google, Google People Finder, Haiti, social media, Twitter | Categories: Integrated Media Services
Leave a comment | Share: In my last post on Google Buzz, I promised to provide some applications for organizations seeking to take advantage of this new social network. As the service expands, people will undoubtedly find ways to use Buzz that we can hardly imagine right now. But as promised, here are four easy steps you can take right [...] March 15th, 2010 | Tags: audience outreach, audience research, communication, Google Buzz, media strategy, Online Marketing, online media, online strategy, PR, public relations, research, social media, social networking, strategy, technology | Categories: Integrated Media Services, Online Marketing
One comment | Share: This month, Senators Kerry, Lieberman and Graham will be releasing a new version of the climate change bill. This will be the third iteration of the climate change legislation – the most reviewed version being the Clean Energy Jobs and American Power Act (CEJAPA) – to enter committee review in the U.S. Senate in the [...] March 12th, 2010 | Tags: ACES, advocacy, bill, CapitolAdvantage, CEJAPA, Center for Lobbying in the Public Interest, climate bill, climate change, CLPI, Congress, feed readers, Google Alerts, Google Reader, grassroots advocacy, Joe Lieberman, John Kerry, legislation, Library of Congress, Lindsey Graham, lobbying, Media Relations, news alerts, non-profit lobbying, OpenCongress, policy, Policy Communications, RSS feed readers, RSS feeds, THOMAS, Yahoo Alerts | Categories: Integrated Media Services, Media Relations, Policy Communications, Strategic Planning
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