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A Lesson For All: Effective Apologies Do Make a Difference

ShareWe all make mistakes in our careers, but it is how we communicate those mistakes that shows our true character.

On January 21 around 8:30 p.m., reports began surfacing that Penn State football coach Joe Paterno had passed away. It started when Penn State’s online news organization, Onward State, posted to its

Twitter account, “Our sources can now [...]

Why We Crave (and Deserve) Credit

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Picture this: You’re in a staff meeting, and a colleague serves up the great idea you expressed during an earlier brainstorm as her own. You want so desperately to raise your hand and say, “Um, excuse me? That was MY idea.”

Source: webster.edu

Perhaps this is because, of all the ideas we generate during say, a [...]

Why the SOPA Blackout Worked

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Photo courtesy of acf_windy on Flickr

When we first posted about the Stop Online Piracy Act (SOPA) blackout protest scheduled for January 23, we had no idea that Wikipedia and Reddit (which had planned a January 18 blackout protest) would persuade other sites to join their effort yesterday. According to the Los Angeles Times, more [...]

Beware: Monday, January 23, the Internet May Go Dark

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Flickr photo courtesy of Redjar

While I may not be able to foresee  the future, my media savvy crystal ball is suggesting that Monday, January 23, 2012, will be a dark day for communicators.

If you haven’t heard the troubling news already, Google, Facebook, Twitter, YouTube, Paypal and other major Internet mainstays will be staging a “blackout” on January [...]