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The New Thinking Behind the Old Spice Viral Campaign

Bravo, Old Spice.  Bravo.  Your viral ad campaign featuring Isaiah Mustafa is one of the most brilliant social media-based advertising campaigns that I’ve ever seen. It is certain to become a case study in how to effectively reach huge numbers of people.

How many people?  Let’s recap now that one week has gone by since Old Spice [...]

McChrystal Interview Fallout Shows Why Interviewees Should Stay in Control

General Stanley McChrystal is in big, big trouble. In a profile of McChrystal appearing in Rolling Stone magazine, he’s on the record saying things about his boss (a.k.a. the President of the United States), Vice President Joe Biden and the administration’s management of the Afghanistan war that should never appear in print.  It was a [...]

BP Public Relations Missteps Continue, More Lessons to Learn

As if BP’s crisis response mistakes mentioned in a recent post weren’t enough, apparently their public relations disasters continue as more oil pumps into the saturated Gulf Coast.

Newly released documents reveal BP’s standard crisis response strategy to be “accentuate the positive, downplay the negative, tell everybody they’re sorry, they’re gonna fix it, they’re gonna do [...]

BP's Gulf Coast Oil Spill PR Blunders Offer Crisis Response Lessons

Wow. The BP PR team just can’t get it right. Even fifty days plus after one of the worst environmental disasters in history, the BP crisis communication strategy (if there is one) continues its downward spiral and never ceases to surprise me.

Recently, the Christian Science Monitor reported that BP has been buying up top Internet [...]

Live Blog: Department of Health and Human Services' Community Health Forum

Good morning!  Today we will be live blogging the Community Health Forum: Harnessing the Power of Information to Improve Health, put on by the Department of Health and Human Services.  The event runs from 9:00 until 10:30, and will feature a number of fantastic speakers.  We are waiting for everything to get started, and will [...]