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A Year of InSites: P.C. Language is Always P.F. (Person-First)

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In a technology-driven world where face-to-face interaction is often limited and more communication is taking place digitally, it’s easy to lose sight of the person on the receiving end of our messages. As good communicators, it’s our job to take a careful look at each audience we are trying to reach and develop messages [...]

If You Want to Reach Teens, Don't Bother to E-mail Them

My almost-teenager demonstrates what a new study from the Pew Research Center confirms–youth ages 12-17 aren’t using e-mail anymore. Headlines earlier this week focused on the hundreds of texts that teens send daily, but I found their lack of e-mail use even more fascinating. The study showed that 58 percent of teens text, while only 11 percent use e-mail. In fact, more teens are using landlines (33 percent) than e-mail. Is e-mail the new snail [...]