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Share Crisis communications comes in many forms. Five years ago, I watched in disbelief as my hometown of New Orleans — the city that saw every hurricane as a chance to party and who named a noxious pink tourist drink, “The Hurricane” — got very serious, very fast about a hurricane named “Katrina.” I remember days of not [...] August 24th, 2010 | Tags: crisis communication, Gulf Coast, hurricane katrina, new orleans | Categories: Uncategorized
2 comments | Share: Share As if BP’s crisis response mistakes mentioned in a recent post weren’t enough, apparently their public relations disasters continue as more oil pumps into the saturated Gulf Coast. Newly released documents reveal BP’s standard crisis response strategy to be “accentuate the positive, downplay the negative, tell everybody they’re sorry, they’re gonna fix it, they’re gonna [...] June 17th, 2010 | Tags: audience outreach, BP, British Petroleum, communication, crisis, crisis communication, damage control, Gulf Coast, Media Relations, oil spill, online media, online strategy, PR, public relations, spokesperson, spokesperson training, Tony Hayward, transparency | Categories: Integrated Media Services, Media Relations, Social Marketing, Strategic Planning
2 comments | Share: Share Wow. The BP PR team just can’t get it right. Even fifty days plus after one of the worst environmental disasters in history, the BP crisis communication strategy (if there is one) continues its downward spiral and never ceases to surprise me. Recently, the Christian Science Monitor reported that BP has been buying up top [...] June 14th, 2010 | Tags: BP, BPGlobalPR, British Petroleum, Christian Science Monitor, communication, crisis, crisis communication, Gulf Coast, Media Relations, oil spill, online media, PR, public relations, Saturday Night Live, spokesperson, spokesperson training, Tony Hayward | Categories: Integrated Media Services, Media Relations, Social Marketing, Strategic Planning, Training & TA
3 comments | Share: Share More than ever, the world is turning to social media in times of crisis to share and find information. The devastating earthquake in Chile and subsequent tsunami warnings are perfect examples of social media’s power during a disaster. The world turned to Twitter and Facebook for real-time information about the earthquake and tsunami warnings [...] March 18th, 2010 | Tags: Chile, crisis communication, disaster communication, earthquake, Facebook, Fast Company, Google, Google People Finder, Haiti, social media, Twitter | Categories: Integrated Media Services
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