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InSites Newsletter

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Remembering a patient listener and extraordinary communicator, Saul Solorzano

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Photo courtesy of Franklin Garcia

Though it may not seem to be the case, any great communicator has to be a great listener as well, and there is no doubt that Saul Solorzano was just that. I met Saul more than 20 years ago when I was just learning to speak Spanish. Though [...]

Surname Translation Can Challenge Cultural and Linguistic Competency

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Romanization of character language systems, such as Chinese, can pose cultural and linguistic challenges for communicators. Photo credit: Our Signature by 2493™ on Flickr

Have you noticed in the coverage about the protests in Libya that the name of the country’s leader is spelled differently depending on the news organization? I’ve seen his name reported as Muammar el-Qaddafi, [...]

A Year of InSites: P.C. Language is Always P.F. (Person-First)

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In a technology-driven world where face-to-face interaction is often limited and more communication is taking place digitally, it’s easy to lose sight of the person on the receiving end of our messages. As good communicators, it’s our job to take a careful look at each audience we are trying to reach and develop messages [...]

Hostage Situation at Discovery Shows Words Still Make a Difference

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A scary afternoon in Washington, D.C. last week brought mental health back into the headlines. Earlier this year, I talked about the importance of using culturally and linguistically competent words, especially when talking about mental health. But in reviewing the coverage of the Discovery Channel hostage situation in Silver Spring, Maryland, it seems like [...]

AP Creates an Oil Spill Editor — New Trend in Covering the Gulf Coast Disaster

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On Wednesday, the Associated Press (AP) announced the appointment of former Jerusalem bureau chief Steve Gutkin as their new “Oil Spill Editor.” According to a memo sent to AP staff and released to the Poynter Institute:

The Gulf Oil spill has been an enormous journalistic challenge. A sprawling story, much of it occurring literally out [...]