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Top Five Most Engaged Brands in Social Media Prove Interaction is a Key to Success

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A recent Mashable.com article listed the top five most engaged brands in social media and provided information about what these companies are doing to drive their success. The top five brands (in order) are: Starbucks, Coca-Cola, Oreo, Skittles and Red Bull.

While all of the brands in the top five are large, successful and well-known [...]

The New Thinking Behind the Old Spice Viral Campaign

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Bravo, Old Spice.  Bravo.  Your viral ad campaign featuring Isaiah Mustafa is one of the most brilliant social media-based advertising campaigns that I’ve ever seen. It is certain to become a case study in how to effectively reach huge numbers of people.

How many people?  Let’s recap now that one week has gone by since Old [...]

Advocacy Video Campaign Idea Courtesy of the Old Spice Man

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I hope you’ve seen on TV or someone has forwarded you the “new, great-smelling” Old Spice “manmercials” featuring Isaiah Mustafa. Recently, the ad campaign has taken a more personal tactic.

Yup, he’s talking to the ABC’s “Good Morning, America” host George Stephanopoulos – though I doubt we’ll be seeing President Obama shirtless at [...]

Using Social Media as a Listening Post During Brand Crises

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Even for those who don’t own a Toyota vehicle, car drivers (and passengers) have been fascinated by Prius’ brake failure problems and resulting recall and federal investigation. Product recalls pose enormous PR and reputation management challenges for communicators. History gives us great examples of crisis communication successes, such as Tylenol recall in 1982, as [...]